Product Lead, Consumer

About the role

Chowdeck is an on-demand delivery service for Africa, delivering food, medicine, groceries and other packages. As Product Lead, Consumer, you will own the end-to-end customer ordering experience, from opening the app to discovering what to order, browsing vendors, building a cart, checking out and paying, to tracking and completing the order. You will lead a cross-functional product team and turn business goals, customer needs and operational realities into a clear roadmap. You report to the Product Executive and work alongside other Product Leads as peers; as the team grows, you may manage Product Managers.

Key responsibilities

• Own the end-to-end customer ordering experience and its improvements, including customer discovery, conversion, ordering reliability and retention.
• Prepare the product for launches in new cities and countries and define requirements for seasonal campaigns and high-volume periods.
• Set product strategy and maintain a prioritised roadmap for the Consumer team.
• Use customer research, product data, support feedback and operational insight to identify the most important problems to solve.
• Work with cross-functional partners to move problems from discovery through launch, measurement and iteration.
• Define clear outcomes and guardrails for conversion, retention, reliability and customer delight.
• Coordinate dependencies with other teams and make trade-offs when new requests compete with committed work.
• Communicate progress, risks, decisions and learnings clearly to leadership and partner teams.

Required profile

• At least 6 years of product management experience, including significant ownership of consumer-facing mobile or web products at meaningful scale.
• Track record of setting product direction, prioritising across competing needs and leading cross-functional delivery.
• Strong judgement across customer experience, business value, operational complexity and technical constraints.
• Comfort using both quantitative and qualitative evidence, and clear written and verbal communication.
• High level of ownership and willingness to stay close to customers and operational reality.

Bonus points

• Experience in marketplaces, delivery, commerce, mobility or another high-frequency consumer product.
• Launching products across multiple cities or countries.
• Work on retention, search, recommendations, checkout or payments.

What we offer

• Competitive salary.
• Full medical coverage.
• MacBook Pro for work.
• Housing assistance and lunch allowance.