Operations Support Officer

About the role

The Operations Support Officer will work across multiple departments to ensure smooth daily workflows and help drive continuous improvement. This role acts as a liaison between sales, customer service, and technical teams, providing the operational backbone needed for efficient service delivery.

Key responsibilities

• Provide operational support to all departments, monitoring daily activities and identifying improvement opportunities.
• Coordinate with sales, customer service, and technical teams to resolve operational issues promptly.
• Maintain accurate records of transactions, inventory levels, and operational documentation.
• Support vendor and partner communications to guarantee timely delivery of products and services.
• Prepare reports and presentations for management on operational performance.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Contribute to process‑improvement initiatives aimed at enhancing efficiency and customer satisfaction.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 2–4 years of experience in operations, preferably within telecom or technology industries.
• Strong organizational, multitasking, and communication abilities.
• Analytical thinker with a proactive, customer‑focused attitude.
• Ability to work under pressure, meet deadlines, and collaborate effectively in a team.

Required skills

• Proficiency in Microsoft Excel
• Proficiency in Microsoft Word
• Proficiency in Microsoft PowerPoint