Operations Officer - Property Management

About the role

Kenex Konsults International is hiring a full-time Operations Officer in Marina, Abia, to oversee the day-to-day running of its properties. The role covers property inspections, maintenance coordination, tenant relations, rent monitoring and reporting, working closely with landlords, tenants, contractors and service providers.

Key responsibilities

• Oversee daily operations and general administration of the company's properties.
• Conduct routine property inspections to ensure buildings, facilities and equipment are in good condition.
• Coordinate repairs, maintenance, cleaning, security and other property-related services.
• Manage tenant inquiries, complaints, requests and maintenance issues professionally.
• Monitor rental payments, lease agreements, occupancy levels and tenancy records with the relevant departments.
• Liaise with landlords, tenants, contractors, facility managers and service providers.
• Ensure properties comply with safety standards, building regulations and company policies.
• Maintain accurate records of property assets, maintenance schedules, operational expenses and inspection reports.
• Monitor service providers and contractors for quality, timeliness and cost efficiency.
• Support leasing, tenant onboarding, lease renewals and move-in/move-out inspections.
• Identify operational challenges and recommend improvements, and prepare regular reports on property performance, maintenance, tenant issues and costs.
• Keep vacant properties secure, maintained and ready for occupancy.

Required profile

• HND in Estate Management, Property Management, Facilities Management, Business Administration or a related field.
• Relevant experience in real estate operations, property management or facilities management.
• Good knowledge of property maintenance, tenancy administration, lease management and facility operations.
• Ability to coordinate contractors, service providers, tenants and maintenance personnel.
• Excellent record-keeping, reporting and time-management skills; high integrity, attention to detail and customer service orientation.
• Ability to work independently, manage multiple properties and respond promptly to operational issues.

Required skills

• Strong organizational, communication, negotiation and problem-solving skills.
• Proficiency in Microsoft Office and property management software is an advantage.