Operations Manager – Hotel Operations

About the role

Picture yourself brightening someone’s day as part of Hilton’s hotels team. As an Operations Manager you will lead daily hotel operations, ensuring every guest experiences the warmth and light of exceptional hospitality.

Key responsibilities

• Lead and manage daily hotel operations, including budgeting, forecasting, strategic planning and compliance with brand standards.
• Shape service excellence strategy by monitoring guest trends, assessing satisfaction and directing improvements.
• Identify performance gaps and implement productivity enhancements across processes and teams.
• Drive quality assurance initiatives, set goals, enable service recovery and monitor guest satisfaction metrics.
• Cultivate a high‑performing team through performance management, professional development and recognition programs.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity – always doing the right thing.
• Leadership – inspiring others.
• Teamwork – believing collaboration drives the best outcomes.
• Ownership – taking accountability.
• Focus on the now – bringing urgency and discipline to every moment.