Loyalty Management Analyst

About the role

The Analyst will support the Loyalty Manager in delivering loyalty programmes that drive subscriber retention and value realization. The role involves measuring performance, ensuring alignment with strategic objectives, and coordinating operational execution of reward schemes.

Key responsibilities

• Identify and activate business adjacencies to strengthen customer retention and spend.
• Collaborate with cross‑functional teams to migrate eligible customers into loyalty propositions.
• Coordinate operational execution of loyalty reward schemes, monitor disbursement and resolve exceptions.
• Extract, validate, transform and analyse loyalty data to produce reports and actionable insights.
• Prepare briefs, reports, presentations and documentation for loyalty activities.
• Manage contract documentation, purchase orders, supplier payments and procurement logistics.

Required profile

• First degree in any related discipline and fluency in English.
• 3‑7 years of experience, including at least 3 years in a specialised area such as customer analytics, loyalty programme reporting, market research or business insights.