Lead Sales Associate – Beauty & Customer Experience

About the role

Mirrors Beauty is seeking a motivated Lead Sales Associate to drive luxury beauty sales and deliver an exceptional customer experience. You will act as a trusted beauty advisor, guiding clients through makeup, skincare, and fragrance selections while meeting ambitious sales targets.

Key responsibilities

• Provide expert consultations across makeup, skincare, and fragrance categories.
• Consistently achieve and exceed individual sales targets.
• Deliver luxury‑level service at every customer touchpoint, handling inquiries, complaints, returns and exchanges.
• Upsell and cross‑sell products to maximize revenue and satisfaction.
• Build long‑term client relationships through proactive clienteling and follow‑up.
• Lead and mentor Beauty Advisors on the shop floor, supporting training and product knowledge.
• Assist with daily store operations, opening/closing duties, inventory checks and visual merchandising.
• Support in‑store events, promotions and product launches.

Required profile

• 2–4 years of experience in beauty retail or luxury customer‑facing sales.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and interpersonal skills.
• Ability to multitask across sales, service and store support duties.
• Passion for luxury beauty and delivering outstanding customer experiences.

Required skills

• Deep knowledge of makeup, skincare and fragrance products.
• Ability to stay updated on new launches, trends and brand storytelling.