IT Support Agent Internship

About the role

Jumia, Africa’s leading e‑commerce platform, is looking for enthusiastic and tech‑savvy interns to join its IT Support team. This internship provides hands‑on experience supporting a fast‑paced e‑commerce environment and working with multiple internal departments.

Key responsibilities

• Help organize and deliver basic IT training sessions for employees.
• Provide first‑level technical support to Jumia staff and departments.
• Troubleshoot hardware and software issues.
• Maintain and update IT inventory and asset management systems.
• Create and maintain IT documentation and user guides.
• Set up and configure workstations and mobile devices.
• Support the implementation of IT security best practices.
• Monitor network performance and connectivity.
• Assist with user account management and access control.
• Participate in assigned IT projects and initiatives.
• Collaborate with other IT teams to resolve complex technical issues.
• Support Jumia’s e‑commerce platforms and internal tools.

Required profile

• Enthusiastic and tech‑savvy individual eager to learn.
• Ability to work collaboratively with various departments.
• Strong interest in IT support and e‑commerce environments.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• IT inventory management
• Network performance monitoring
• User account management
• Workstation and mobile device configuration
• IT documentation creation
• Implementation of IT security best practices