Head, People and Experience

About the role

Welcome2Africa International is looking for a Head, People and Experience based in Abuja. The role works closely with the CEO, senior leadership and department heads to turn the organization's strategic goals into people, structure and execution plans, and to make sure HR supports business priorities such as revenue generation, investment facilitation, trade execution, donor delivery and stakeholder engagement.

Key responsibilities

• Advise leadership on team structure, capacity gaps, duplication, role overload, reporting lines and manpower planning.
• Design, document and implement processes for recruitment and onboarding, performance management, leave and attendance, staff records, approvals, task tracking, handovers, exits, disciplinary matters and internal communication.
• Build trackers, folders, templates, SOPs and reporting systems so the organization does not rely only on verbal instructions or scattered emails.
• Support a clear organizational structure with defined mandates, reporting lines, measurable responsibilities and ownership, and review job descriptions, KPIs and role briefs.
• Track performance across departments, escalate underperformance early, and run fair performance reviews, probation reviews, disciplinary processes and performance improvement plans.
• Lead recruitment for priority roles, develop role briefs, interview scorecards, recruitment trackers and onboarding plans, and support hiring across operations, finance, growth, trade, investment facilitation, research, legal and executive support.

Required profile

• Minimum of 5-7 years' experience in HR, people operations, organizational development or HR business partnering.
• Experience in a fast-growing, founder-led, project-driven, consulting, investment, trade, development or SME environment.
• Strong experience designing and implementing HR processes, policies, SOPs, trackers and performance systems.
• Good knowledge of Nigerian labour practices and employment documentation; donor-funded, international development or private-sector experience is an advantage.

Required skills

• Operations, systems and process design, and strong documentation and reporting.
• Performance management, accountability and employee relations.
• Strategic, structured and execution-driven, with discretion in handling sensitive HR matters.