Head People and Culture

About the role

The Head People and Culture leads the company's people agenda and administration across the Lagos and Abuja offices. The role builds an engaged, capable and accountable workforce, strengthens organisational culture and performance, and provides efficient, safe and well-controlled workplace services supporting the company's mandate as the .ng registry.

Key responsibilities

• Develop and deliver an annual people and culture plan, workforce plan and budget aligned with company strategy, and advise the COO and managers on organisation design, succession, workforce risks and change management.
• Own job descriptions, job evaluation inputs and people policies, and recommend improvements to rewards, employee experience and working practices.
• Manage recruitment, selection, onboarding, probation, internal movement and exit, and embed performance conversations, appraisals and support for underperformance.
• Identify skills gaps, run learning and leadership development plans, and lead engagement surveys, wellbeing and inclusion initiatives.
• Handle grievances, employee relations and disciplinary matters fairly and confidentially, and maintain accurate employee records, leave, benefits and payroll inputs.
• Optimise the HR information system (e.g. Sage 300 People) and optimise facilities, office services, utilities, security, cleaning, travel and logistics for both offices.
• Manage administrative purchasing, vendor performance, asset registers, maintenance schedules and workplace health and safety, and provide monthly dashboards and budget variance reports.

Required profile

• Bachelor's degree in Human Resource Management, Industrial Relations, Psychology, Business Administration or a related discipline; a relevant master's degree is an advantage.
• Relevant HR professional qualification or chartered membership (CIPM, CIPD, SHRM or HRCI) is required, with evidence of continuing professional development.
• Minimum of 10 years of progressive HR experience, including at least three years leading a people or HR function or team.
• Demonstrated responsibility for office administration, facilities or vendor services, preferably across more than one location.
• Desirable: experience in a technology, professional services, membership, regulatory or stakeholder-intensive organisation, and hands-on use of Sage 300 People.

Required skills

• Workforce planning, organisation development and coaching
• HR analytics and Excel, policy writing, HR systems and budget control
• Fair HR processes, employee relations and case documentation
• Facilities and vendor management