Head, Customer Acquisition & Delivery

About the role

A leading Nigerian electricity distribution company serving customers across the Southern zone is hiring a Head, Customer Acquisition & Delivery. The role drives sustainable customer base growth, load expansion (MW) and revenue by identifying, developing and converting new customer opportunities across the network, aligned with technical capacity and commercial objectives.

Key responsibilities

• Develop and implement strategies for acquiring new customers and design prospecting strategies across the franchise area, reviewing them against revenue, load and market expansion goals.
• Focus on high-value customers (KCG) with high consumption and revenue potential, engaging commercial, industrial and institutional customers.
• Drive growth in high-potential areas such as estates, industrial clusters and commercial hubs, and map growth corridors ahead of competitors.
• Oversee prospect generation, qualification and pipeline management, keeping visibility of prospects across districts and avoiding lost opportunities.
• Drive conversion from engagement to connection and billing, resolving bottlenecks and holding teams accountable for timely revenue activation.
• Collaborate with Technical, Commercial and Metering teams on onboarding, approvals, metering and billing, and use the district teams as sources of market intelligence.
• Track pipeline performance (conversion, MW, revenue) and provide insights for improvement.
• Build relationships with developers and estate managers to secure early access to new developments and position the client as the preferred energy provider.
• Lead market development initiatives across districts, design standardized templates for prospect capture and reporting, and ensure compliance with safety and regulatory standards.
• Prepare regular performance reports on acquisition, pipeline and growth metrics.

Required profile

• B.Sc. in Economics, Business Administration, Engineering or another finance-related discipline; a postgraduate degree such as an MBA is an added advantage.
• At least 12-15 years of relevant experience, including at least 5 years in a management capacity.

Required skills

• Financial and business management, strategy formulation and business planning.
• Business and market intelligence, prospecting and customer segmentation.
• In-depth knowledge of electricity distribution operations (network, load capacity, connections).
• Pipeline tracking, performance management and risk management (technical feasibility, commercial viability, customer credit risk).
• Negotiation with developers and commercial/industrial customers, stakeholder engagement and data-driven decision-making.