Group Housing Coordinator

About the role

The Group Housing Coordinator supports Marriott’s Sales & Marketing team by handling guest reservations, inquiries, and loyalty program requests. This full‑time position ensures a seamless experience for guests while maximizing revenue through up‑selling and loyalty initiatives.

Key responsibilities

• Answer, record, and process all guest calls, requests, and concerns.
• Process reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the reservation system and process point redemptions.
• Apply sales techniques to maximize revenue and maintain guest loyalty, including up‑selling and offering complimentary rewards.
• Perform general office duties for Sales & Marketing such as filing, emailing, typing, and faxing.
• Assist management in training and motivating staff, serving as a role model.
• Maintain professional appearance, confidentiality, and adherence to company policies.
• Support guests with a welcoming attitude, anticipate needs, and provide genuine appreciation.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related experience in hospitality or customer service.
• No supervisory experience required.

Required skills