General Manager

About the role

Perch Consults Limited is recruiting an experienced General Manager for a hospitality client in Port Harcourt, Rivers State, Nigeria. The role involves overseeing daily operations to ensure efficiency, profitability, and high guest satisfaction.

Key responsibilities

• Oversee day‑to‑day business operations and ensure efficient, profitable performance.
• Manage staff, improve guest experience, and drive revenue growth.
• Control costs, maintain service quality, and ensure compliance with relevant standards.

Required profile

• Minimum seven years of hospitality operations experience, including at least three years in a General Manager, Operations Manager, or Senior Manager role.
• Proven track record of growing revenue, controlling costs, and improving business performance.
• Experience leading, managing, and developing large teams.
• Strong sales, negotiation, and guest‑relations skills.
• Experience using Property Management Systems (PMS) and preparing or working with management reports.
• Good knowledge of business operations, financial management, budgeting, payroll, revenue forecasting, and cost control.
• Strong administrative, organisational, and communication abilities.
• Demonstrated leadership, sound judgement, and capacity to make effective business decisions.
• Customer‑focused approach with a commitment to high service standards.

Required skills

• Property Management Systems (PMS)