General Manager, Commercial & Communications

About the role

Urban Crescent Furniture Ltd is hiring a General Manager for its Commercial & Communications division, based in Lekki Phase 1 and Abijo, Lagos. The role reports to the Founder & Managing Director and covers commercial growth, financial performance, corporate communications, customer experience, quality assurance and business systems.

Key responsibilities

• Develop and execute strategies for revenue growth and profitability, and lead Sales, Customer Service and Business Development
• Oversee sales forecasting, pipeline management, pricing discipline and commercial performance, and identify new business opportunities and partnerships
• Oversee corporate communications, brand positioning, PR and media partnerships, and direct social media, content creation, video production, editing, email marketing and digital campaigns
• Set customer service standards, manage customer relationships and complaints, and supervise Quality Control against approved product standards
• Drive the use of CRM, billing and reporting systems, and improve processes and data accuracy
• Develop departmental budgets and performance standards, lead managers and teams, and report to the Founder & Managing Director

Required profile

• Bachelor's degree in Business Administration, Marketing, Communications, Management or a related field
• At least 10 years' relevant experience, including five years in senior management or executive leadership
• Proven track record managing multiple departments and delivering commercial results
• Experience in furniture, interiors, manufacturing or premium consumer goods is an advantage

Required skills

• Strong financial acumen, strategic thinking and executive decision-making
• Leadership, communication, negotiation and people-management skills
• Understanding of corporate communications, brand management, customer experience and digital business systems

What we offer

• Gross monthly salary of N1,000,000
• Company-owned vehicle for official use
• HMO coverage for the employee and eligible dependants
• Executive responsibility and long-term career growth

Candidates apply by sending an updated CV, a short cover letter and two to three measurable achievements to the company's HR team by 4 November 2026; only shortlisted candidates will be contacted.