Fulfillment Operations Specialist, Kaduna

About the role

Zipline's Fulfillment Operations team in Nigeria supports health facilities in receiving blood products, medical products and animal health products when they need them. The role is based on site in Pambegua, Kaduna State, and involves owning daily fulfillment execution within established procedures, from customer orders and product preparation to inventory control and quality checks.

Key responsibilities

• Receive customer orders, respond to calls and coordinate with teammates to process requests accurately and on time.
• Prepare and package healthcare commodities for drone delivery, ensuring correct product selection, compliant handling and dispatch readiness.
• Own daily storage, stock records, forecasting inputs, requisitions and documentation for healthcare commodities.
• Maintain operations consumables inventory so teams have the quantities needed for their work.
• Perform daily quality-control checks, self-audits and corrective actions in line with the Quality Management System, standard operating procedures and safety standards.
• Resolve routine order, inventory, requisition and supplier issues within procedures, escalating risks to product quality, safety, compliance or supply continuity.
• Own assigned fulfillment improvement projects (order flow, inventory controls, documentation, consumables availability) and document the change and its results.

Required profile

• Registration with the Pharmacy Council of Nigeria (PCN) and a valid practice license.
• Preferred: Bachelor of Science in Pharmacy.
• At least one year of hands-on experience in a laboratory, manufacturing plant, hospital or clinic.
• Full professional proficiency in spoken and written English and full fluency in Hausa.
• Willingness to work on site in Pambegua, Kaduna State, including nights and weekends, and to work 48 hours per week.

Required skills

• Regulated inventory handling and documentation.
• Customer-order processing and attention to detail.
• Sound judgment to handle routine issues within procedures and escalate risks promptly.