Front Desk Personnel

About the role

Edward and Clara Memorial Clinic in Marina, Lagos is looking for a Front Desk Personnel to welcome patients and visitors, manage appointments and keep patient records accurate. The role is full-time and entry-level.

Key responsibilities

• Greet and attend to patients and visitors in a friendly and professional manner
• Respond to patient inquiries by phone, email and in person
• Schedule, confirm and reschedule patient appointments
• Maintain accurate and up-to-date patient records
• Coordinate with medical staff to ensure smooth patient flow
• Address patient complaints or concerns promptly and professionally
• Provide information on clinic services, procedures and policies
• Assist with basic administrative duties and documentation
• Ensure confidentiality and proper handling of patient information

Required profile

• OND in any relevant field
• 1-2 years of customer service experience; healthcare experience is an advantage
• Ability to work independently and as part of a team

Required skills

• Excellent verbal and written communication and strong customer service skills
• Strong organizational and time management skills
• Basic computer literacy and proficiency in Microsoft Office
• Good problem-solving ability and attention to detail