Business Operations Intern

About the role

Springer Capital is looking for a Business Operations intern to support its sales pods through compliance audits, CRM data review and process improvement. The role helps keep SOPs, trackers and playbooks current and feeds BPM and automation initiatives.

Key responsibilities

• Run daily and weekly compliance audits across sales-pod SOPs, keeping quality and consistency across every pod.
• Review CRM records such as call logs, notes, next steps, task completion and data completeness so pipeline data stays accurate and decision-ready.
• Turn audit findings into signals, surfacing recurring gaps and bottlenecks that show where processes should be tightened, standardized or automated.
• Support BPM and automation initiatives by identifying manual checks that can move into automated workflows and validating that they work as intended.
• Help keep the SOPs, trackers and playbooks used by the pods sharp and current, and assist with documenting business processes, workflows and team procedures.

Required profile

• An operations-first mindset, detail-oriented and consistent.
• Basic understanding of what a CRM is and how it supports a sales workflow.
• Strong written and verbal communication skills.
• Prior exposure to sales or business operations is a plus.

Required skills

• Working knowledge of Microsoft Excel.
• Ability to leverage AI tools effectively to work smarter.