Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for visitors, clients and callers at our Marina office. You will ensure a professional, courteous reception experience while supporting daily administrative tasks. This role requires strong organisational skills and the ability to multitask in a busy environment.

Key responsibilities

• Welcome visitors, clients and guests, maintain a visitor log and enforce security procedures.
• Answer, screen and direct incoming phone calls to the appropriate departments.
• Receive, sort and distribute mail, packages and deliveries.
• Respond to enquiries in person, by phone and email, providing accurate information.
• Schedule and confirm appointments, meetings and other engagements.
• Maintain a clean, organized and presentable reception area.
• Assist with photocopying, printing, scanning, filing and other basic administrative tasks.
• Monitor office supplies at the reception and request replenishment when needed.
• Handle confidential information with discretion and support other departments as required.

Required profile

• Minimum OND, HND or Bachelor’s degree in Business Administration, Office Technology, Mass Communication or related field.
• Previous experience in a front‑desk, receptionist or customer‑service role is an advantage but not mandatory.
• Excellent written and verbal communication skills with a professional, customer‑focused attitude.
• Ability to maintain confidentiality and work with minimal supervision.

Required skills

• Basic computer knowledge, including Microsoft Word and Excel.
• Proficiency with email and office communication systems.