Customer Support Agent – Compliance Reviews (BPO)

About the role

We are seeking a detail‑oriented Customer Support Agent to join the Compliance Reviews team at RightCom. In this role you will act as the first‑line reviewer for merchant onboarding and account updates, ensuring businesses meet regulatory requirements and the client’s Acceptable Use Policy across multiple African markets.

Key responsibilities

• Conduct business activation reviews and activate new merchant accounts.
• Evaluate compliance account updates when merchants modify their details.
• Perform periodic business reviews to verify ongoing compliance.
• Respond to merchant inquiries and guide them through onboarding and account changes.
• Manage tickets in the support system, meeting defined SLAs and quality standards.
• Collaborate with senior agents and team leads, following established guidelines and processes.

Required profile

• Strong attention to detail and consistency in handling review tasks.
• Ownership mindset with the ability to manage tickets and meet deadlines.
• Excellent written communication skills in English.
• Ability to work across multiple African markets (Nigeria, Ghana, South Africa, Kenya, Côte d’Ivoire, etc.).

Required skills