Customer Supply Chain Analyst

About the role

The Customer Supply Chain Analyst will monitor and optimise the end‑to‑end flow of customer orders at Tizzleshop. Based in Lekki with a hybrid work model, the role combines data analysis with cross‑functional collaboration to ensure accurate fulfilment and timely delivery.

Key responsibilities

• Analyse order data, inventory levels and delivery performance to spot bottlenecks and improvement opportunities.
• Collaborate with logistics, warehouse, vendor management and customer support teams to maintain high service levels.
• Prepare regular reports and dashboards that track key supply‑chain KPIs.
• Support process‑improvement initiatives and help design scalable workflows aligned with company standards.
• Assist in developing and maintaining order‑management and inventory systems.

Required profile

• Strong analytical and problem‑solving abilities with experience interpreting data and tracking KPIs.
• Knowledge of supply‑chain, logistics or operations management, including demand planning and inventory control.
• Proficiency with spreadsheets and data tools, comfortable handling large datasets.
• Effective collaboration skills across logistics, warehouse, vendor and support functions.
• Clear written and verbal communication with attention to detail.
• Bachelor’s degree in Supply Chain Management, Business, Operations, Economics or related field, or equivalent experience.
• Experience in e‑commerce, retail or logistics within Nigeria is a plus.

Required skills

• Microsoft Excel
• Google Sheets
• Basic Business Intelligence tools
• Enterprise Resource Planning (ERP) systems
• Warehouse Management Systems (WMS)
• Order management systems