Customer Success Officer
Jobberman · Kano
Job description
About the role
Bluecounts Ltd is looking for a motivated Customer Success Officer to support the onboarding, activation and ongoing success of customers using the Bluecounts platform. The role works closely with customers so they can use the platform effectively and get value from its features. It suits a recent graduate or early-career professional interested in technology, customer service and business software.
Key responsibilities
- Contact newly registered customers and help them onboard
- Guide customers through account setup and first use of the product
- Support customers by phone, WhatsApp, email and other channels
- Follow up with inactive customers and encourage product adoption
- Help customers create invoices, manage their customers and use platform features
- Collect customer feedback and record improvement suggestions
- Escalate technical issues to the Product and Engineering teams
- Maintain accurate customer records and support logs
- Help generate customer testimonials and case studies
- Prepare daily and weekly customer success reports
- Support customer retention and engagement initiatives
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Published 5 days ago
Expires 1 month from now
7 views · 0 interested
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Jobberman
Kano