Customer Service Support Representative

About the role

We are seeking a Customer Service Support professional who consistently maintains a positive, empathetic, and professional attitude toward customers. The role requires prompt responses to inquiries, effective communication across various channels, and the ability to acknowledge and resolve complaints. A thorough understanding of the company's products and meticulous record‑keeping of client conversations and order placements are essential. You will handle client communications, record orders accurately, and ensure that all interactions reflect the company's high standards of service. A proactive attitude and attention to detail are key to succeeding in this role.

Key responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing the company's products in and out.
• Taking adequate record of clients conversation and order placement by portraying top notch communication skills.

Required profile

• A minimum of an OND in a related field.
• Communication skill.
• Leadership skill.
• Organisational skill.