Customer Service Representative
Vinchille Corporate Consulting · Lagos
Job description
About the role
We are seeking a Customer Service Representative to engage with customers through phone calls, emails, chats, and social media, delivering accurate information and resolving issues promptly.
Key responsibilities
- Respond to customers via phone, email, chat, and social media.
- Handle and resolve customer complaints professionally.
- Follow up on requests to ensure timely resolution.
- Maintain accurate records of interactions and process basic transactions.
- Escalate complex issues to the appropriate department.
- Build and maintain positive customer relationships.
Required profile
- 1–2 years of relevant customer service experience (preferred).
- OND in Business Administration, Marketing, Communications, or related field.
- Excellent verbal and written communication skills.
- Strong listening, interpersonal, problem‑solving and organizational abilities.
- Ability to remain calm and professional with difficult customers.
- Attention to detail, willingness to learn, and ability to work independently or in a team.
Required skills
- Microsoft Office
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Published 13 hours ago
Expires 1 month from now
12 views · 0 interested
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Vinchille Corporate Consulting
Lagos