Customer Service Representative

About the role

Excelsa Consults is seeking a Customer Service Representative to handle inquiries and support for its range of vehicles, solar systems, generators and related products. The role involves interacting with customers across multiple channels and ensuring a high level of satisfaction before, during and after sales.

Key responsibilities

• Answer customer inquiries via phone, email, social media and walk‑ins, providing product information.
• Handle complaints and resolve issues promptly and professionally.
• Follow up with customers throughout the sales process to ensure satisfaction.
• Maintain accurate customer records in the CRM/database.
• Coordinate with sales and operations teams to ensure smooth service delivery.
• Build and maintain positive relationships to encourage repeat business and referrals.

Required profile

• Minimum OND/HND/B.Sc. in any discipline.
• Excellent communication and interpersonal abilities.
• Strong problem‑solving and customer‑service orientation.
• Ability to work under pressure while maintaining professionalism.
• Previous customer service experience is an advantage.

Required skills

• Proficiency with Microsoft Office and basic computer applications.