Customer & Sales Representative
Baams Creatives Ltd · Ibadan
Job description
About the role
Baams Creatives Ltd is looking for a proactive Customer & Sales Representative to engage with customers across digital channels, recommend products, and drive sales. You will be the main point of contact for enquiries, order processing, and post‑sale support.
Key responsibilities
- Respond promptly to customer enquiries on WhatsApp, Instagram and other channels.
- Understand customer needs and recommend suitable products.
- Convert enquiries and leads into sales and follow up to improve conversion.
- Confirm orders, process payments and maintain accurate records.
- Label and organize customer contacts and conversations.
- Provide accurate product, pricing and delivery information.
- Coordinate order packaging, dispatch and follow up on deliveries.
- Handle complaints professionally and escalate when necessary.
- Gather post‑purchase feedback and encourage repeat purchases.
- Support basic inventory updates and report low‑stock items.
- Submit daily sales and customer service reports.
Required profile
- Minimum of 1 year of relevant experience.
- At least a degree in a related field.
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Published 12 hours ago
Expires 1 month from now
4 views · 0 interested
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Baams Creatives Ltd
Ibadan