Cluster Manager

About the role

Rekrut Consulting is recruiting a Cluster Manager based in Lagos, Marina. The role oversees the daily operations of several branches or business units within an assigned cluster, ensuring they meet company standards, operational policies and performance targets.

Key responsibilities

• Oversee daily operations of multiple branches or business units and ensure they meet company standards and performance targets.
• Monitor business performance and implement strategies to improve productivity and profitability.
• Set performance goals and evaluate the performance of branch managers and their teams.
• Analyse sales reports, operational data and performance indicators to identify improvement opportunities.
• Ensure consistent customer service delivery across all locations.
• Monitor budgets, expenses and resource allocation within the cluster.
• Provide leadership, guidance and support to staff across the cluster.

Required profile

• Minimum of an OND in Business Administration, Marketing, Hospitality Management, Operations Management or a related discipline; equivalent practical experience may be considered.
• At least 2-3 years of relevant experience in restaurant operations, food service, retail, FMCG sales, distribution or field supervision.
• Experience managing multiple outlets, kiosks, food carts or field teams is an advantage.
• Proven ability to achieve sales targets and interpret performance reports.
• Willingness to travel between assigned locations and undertake regular field supervision.

Required skills

• Basic proficiency in Microsoft Excel, Google Sheets or similar reporting tools.
• Strong leadership, communication, numeracy, organisational and problem-solving skills.
• High level of integrity, accountability and commercial awareness.