Business Process & Service Quality Officer

About the role

We are seeking an analytical and detail‑oriented Business Process & Service Quality Officer to support KKON Technologies in maintaining effective processes, driving continuous improvement, and ensuring compliance with policies and procedures.

Key responsibilities

• Monitor assigned business processes, including OLA, for efficiency and continuous improvement.
• Work with auditors to audit processes, report findings and ensure closure of audit recommendations.
• Document, maintain and update company policies and procedures, and manage document trackers.
• Review existing processes, recommend improvements and track the status of assigned processes.
• Identify cost‑saving opportunities through process optimisation and support initiatives that enhance customer satisfaction.
• Facilitate training on new processes and ensure systems align with established business processes.

Required profile

• Bachelor's Degree/HND in Engineering, Social Science or equivalent.
• 2+ years of experience in business process documentation, analysis and improvement.
• Basic knowledge of ITIL and ISO 20000‑1, and strong understanding of Quality Control, Quality Assurance, SWOT and GAP analysis.

Required skills

• Proficiency in Microsoft Office, Visio, Excel and Power BI.
• Experience with data analysis and reporting tools.