Apartment Manager

About the role

Manage guest reservations, check‑ins, check‑outs and enquiries for apartments, ensuring a high level of service and operational efficiency.

Key responsibilities

• Manage guest reservations, check‑ins, check‑outs and enquiries.
• Ensure apartments are clean, well‑maintained and ready for guests.
• Supervise housekeeping and other support staff.
• Handle guest complaints and resolve issues professionally.
• Coordinate maintenance and repairs when necessary.
• Monitor supplies, inventory, expenses and daily operations.
• Maintain operational records and submit reports to management.
• Ensure compliance with safety standards and company procedures.

Required profile

• OND, HND or Bachelor’s degree in Hospitality Management, Business Administration or related field.
• Previous experience in hotel or apartment management or similar hospitality role.
• Strong customer service, communication and organisational skills.
• Ability to supervise staff, solve problems and work independently.
• Reliable, professional appearance and willingness to reside on the property when required.

Required skills

• Basic Microsoft Office skills.