AI Professional Services Engineer

About the role

You will build end‑to‑end customer solutions on the Quark platform, turning vague requirements into reliable, production‑ready implementations. The role blends hands‑on integration work with AI‑driven automation, requiring close collaboration with enterprise customers across the US and Europe.

Key responsibilities

• Translate customer requirements into technical implementation plans, acceptance criteria, and delivery tasks.
• Configure Quark workflows, structured content models, rules, integrations, and external data‑source connections.
• Develop and test REST API, webhook, SSO/SAML, XML/XSLT, migration, and scripting‑based automation deliverables.
• Diagnose implementation defects by analyzing logs, payloads, authentication flows, transforms, and configuration dependencies.
• Create concise runbooks, handover materials, and walkthroughs to enable customers to operate the delivered solution.

Required profile

• At least 3 years of hands‑on software engineering, systems integration, implementation, or technical consulting experience.
• Experience building or troubleshooting REST API and webhook integrations.
• Working knowledge of authentication concepts such as SSO or SAML.
• Practical proficiency with XML and XSLT (or equivalent structured‑data transformation technology).
• Proficiency in at least one scripting or programming language used for migration, automation, or workflow implementation.
• Regular practical use of AI developer tools such as Claude Code or Cursor.
• Experience building at least one useful AI agent, Skill file, or equivalent automation artifact.
• Fluent in written and spoken English for customer discovery, requirements clarification, and technical handover.

Required skills

• REST API integration
• Webhook development
• SSO and SAML authentication
• XML and XSLT transformation
• Scripting/programming language (e.g., Python, JavaScript)
• AI developer tools (Claude Code, Cursor)
• AI agent/Skill file creation