After-Sales Manager (Air Conditioning / HVAC)

About the role

Lontor, a subsidiary of CIG Motors, is an international electronics and home appliance brand known in markets such as Nigeria, producing lighting, fans, kitchen appliances, air conditioners and solar products. It is looking for an experienced, results-driven After-Sales Manager to lead after-sales operations in the Air Conditioning / HVAC area, ensuring good customer service, effective technical support and timely resolution of customer issues.

Key responsibilities

• Oversee after-sales service operations, including installation, maintenance, repairs, troubleshooting and warranty services.
• Lead, supervise and coordinate a team of service engineers and technicians, planning and allocating service jobs by expertise, location and priority.
• Ensure timely response and resolution of customer complaints and technical issues, and track service requests, turnaround time, repeat complaints and customer satisfaction.
• Monitor engineers' performance, productivity, attendance and service quality, and prepare regular after-sales reports on service performance, complaints, warranty claims, spare parts usage and unresolved cases.
• Manage warranty claims and work with Sales, Technical, Warehouse and Operations teams to resolve after-sales issues.
• Ensure engineers follow company policies, safety standards and technical procedures, and support customer retention.
• Ensure proper use, maintenance and accountability of company tools, equipment and service vehicles.

Required profile

• Bachelor's degree in Mechanical Engineering, Electrical/Electronics Engineering or a related engineering discipline.
• COREN certificate is mandatory.
• Minimum of 4-5 years of relevant experience in after-sales/service management, preferably in air conditioning, HVAC, refrigeration or home appliances.
• Proven experience managing and supervising engineers and technicians.

Required skills

• Strong practical knowledge of air conditioning systems, installation, troubleshooting, servicing and maintenance.
• Understanding of warranty management and technical service operations.
• Good knowledge of preventive and corrective maintenance practices.
• Ability to analyse technical reports and identify recurring problems.
• Excellent customer service, complaint resolution, leadership and people-management skills.

What we offer

• Statutory compliance (HMOL)
• Leave allowance
• Lunch allowance
• Performance variable