Ticketing and Reservation Officer

About the role

Choice Talents is hiring a Ticketing and Reservation Officer on a full-time basis, based in Abuja and Lagos State. The role handles client booking requests for flights, accommodation, transportation and other travel services, and coordinates with service providers to secure reservations.

Key responsibilities

• Handle booking requests from clients for flights, accommodation, transportation and other travel services.
• Coordinate with airlines, hotels, car rental agencies and other providers to secure reservations and confirmations, ensuring accuracy of dates, times and preferences.
• Manage changes or cancellations to reservations while minimising disruption to clients.
• Prepare and distribute itineraries, tickets, vouchers and other documentation to clients.
• Ensure travel documents are accurate, up to date and compliant with regulations.
• Assist clients with visa applications, passport renewals, travel insurance and other documentation.
• Provide customer service, resolve issues and offer personalised recommendations.

Required profile

• HND or BSc degree in Hospitality Management, Tourism, Business Administration or a related field preferred.
• 3+ years of work experience in a similar role.
• Strong verbal and written communication skills.
• Adaptability and flexibility in a dynamic environment; customer-focused attitude.

Required skills

• Proficiency in Microsoft Office Suite and travel booking software.

Candidates apply by sending their application and CV by email to the employer, quoting the job title in the subject line. The application closing date is 31 August 2024.