Telesales Specialist (Admissions Counselor)

About the role

The Admissions Counselor (Telesales Specialist) will convert prospective student leads into enrolled learners for Astria Learning. You will engage prospects via phone, WhatsApp and email, guide them through the application process and ensure timely collection of enrollment fees.

Key responsibilities

• Conduct daily outreach to prospective students through phone, WhatsApp and email, presenting program details and encouraging applications.
• Assist applicants in completing forms, reviewing documentation for completeness and communicating next steps.
• Provide personalized counseling throughout the admissions journey, clarifying program structures, fees, deadlines and expectations.
• Explain payment procedures, follow up on enrollment fee and deposit payments, and coordinate with the Finance team to verify receipt.
• Maintain proactive follow‑up with assigned leads, building relationships to improve conversion rates.
• Record all interactions, application statuses and payment confirmations in the CRM and submit regular progress reports.

Required profile

• Bachelor’s degree in Business, Communications, Marketing, Education or related field (preferred).
• 1–2 years of experience in telesales, call centre or customer service.
• Experience in admissions or educational services is a plus.

Required skills

• Proficiency with a CRM system for data entry and reporting.

What we offer

• Full‑time permanent position in Lagos.
• Opportunity to impact student enrollment growth.