Tech Associate - Microsoft 365 Support

About the role

This Tech Associate position supports the technology department by managing Microsoft 365 environments and digital operations. It offers professional growth in enterprise software, cloud infrastructure and application development, and provides assistance to internal staff and external partners in troubleshooting, system maintenance and low-code solution building.

Key responsibilities

• Administer and maintain Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive
• Provide first-line help on email, collaboration platforms and permissions
• Manage user lifecycles, such as creating accounts and revoking access on offboarding
• Track system activity and spot inefficiencies or recurring issues
• Build basic apps with Power Apps and help deploy low-code applications
• Work with departments to design digital tools that streamline workflows
• Escalate advanced technical issues to senior engineering teams and log incidents and resolutions
• Write process manuals, user guides and configuration records, and share lessons learned
• Stay up to date with Microsoft 365 and Power Platform updates