Service Manager Earthmoving & Mining

About the role

Liebherr Nigeria Ltd. is seeking an experienced Service Manager to lead after‑sales service operations for earthmoving and mining equipment across Nigeria. You will ensure high‑quality service delivery, maximise equipment uptime and drive customer satisfaction while supporting business growth.

Key responsibilities

• Manage all field and workshop activities, guaranteeing safe, timely and high‑quality execution.
• Act as the primary customer contact, resolving issues efficiently.
• Lead, coach and monitor service teams to achieve performance targets.
• Provide technical guidance for troubleshooting and major repairs.
• Ensure parts availability and optimise service planning.
• Oversee warranty handling and drive continuous improvement.
• Identify opportunities to increase service revenue and warranty recovery.
• Control costs and report performance against KPIs.
• Maintain compliance with HSE standards and company policies.

Required profile

• Bachelor’s degree in mechanical, electrical or related engineering.
• 7–10 years of experience in heavy‑equipment service, preferably in mining or earthmoving.
• Proven track record managing efficient service teams and operations.
• Strong customer‑orientation and ability to travel frequently within Nigeria.
• Fluent in English.

Required skills

• Hydraulics systems
• Engine technology
• Electrical systems