Sales, Customer Experience & Operations Specialist

About the role

The Sales, Customer Experience and Operations Specialist will manage the end‑to‑end customer journey, from enquiry through purchase, delivery and after‑sales support, while driving sales conversion and maintaining accurate inventory and reporting.

Key responsibilities

• Respond to customer enquiries via WhatsApp, Instagram and other digital channels, recommend products and convert enquiries into sales.
• Own the customer journey, handle questions, complaints, returns and follow‑up to ensure satisfaction and repeat business.
• Monitor and process orders, coordinate picking, packing and dispatch, and liaise with delivery partners.
• Maintain up‑to‑date inventory records, conduct stock counts and reconcile discrepancies.
• Manage communication and stock administration for approved stockists across multiple locations.
• Control pricing and product information across website and communications, escalating any inconsistencies.
• Engage in social selling, respond to social media enquiries and execute approved engagement activities.
• Prepare regular operational reports on enquiries, orders, revenue, inventory and stockist performance.

Required profile

• OND or equivalent qualification.
• 2–4 years of experience in sales, retail, customer service, e‑commerce or related operations.
• Proven ability to meet sales targets and strong communication skills.
• Detail‑oriented, organized and able to work independently in a fast‑moving startup.

Required skills

• Proficiency with Microsoft Excel or Google Sheets.
• Experience using WhatsApp, Instagram and other digital communication platforms for business.
• Familiarity with POS, e‑commerce and inventory/order‑management systems.
• Knowledge of Shopify or similar e‑commerce platforms (advantage).

What we offer

• Competitive remuneration with performance‑based bonuses.
• Opportunity to join an early‑stage Nigerian retail brand.
• Dynamic, entrepreneurial and collaborative work environment.