Retention Floor Manager – Lagos

About the role

Join a leading global brokerage firm in Lagos as a Retention Floor Manager. You will lead a high‑performing team of retention agents, drive client loyalty, and ensure exceptional satisfaction in the fast‑moving Forex and CFD trading environment.

Key responsibilities

• Lead, coach, and motivate a team of retention agents to meet performance targets.
• Develop and implement retention strategies to maximise client satisfaction and loyalty.
• Monitor team KPIs, provide feedback, and deliver training.
• Analyse client behaviour, track churn, and identify improvement opportunities.
• Collaborate with management to optimise processes, reporting, and data‑driven decisions.
• Ensure compliance with company policies, regulatory requirements, and best practices.

Required profile

• Proven leadership experience in Forex, CFD, or financial services retention or sales teams.
• Strong track record of managing high‑performing teams and achieving ambitious KPIs.
• Excellent communication, interpersonal, and analytical abilities.
• Results‑driven, proactive, and able to thrive in a fast‑paced environment.
• Ability to mentor and develop team members for long‑term success.

What we offer

• Very high base salary with an attractive commission structure.
• Dynamic, multinational, and multicultural work environment.
• Career growth and development opportunities.
• Access to cutting‑edge tools and technology to drive team success.