Remote TikTok Shop Support Representative

About the role

We are looking for detail‑oriented, resourceful, and proactive individuals to manage TikTok Shop operations and deliver exceptional customer support remotely.

Key responsibilities

• Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses.
• Assist with product inquiries, order processing, tracking, returns, and issue resolution.
• Monitor and update product listings, inventory, and order status in the TikTok Shop system.
• Collaborate with internal teams to ensure smooth operations and positive customer experiences.
• Stay informed on TikTok Shop policies, trends, and tools to optimize store performance.

Required profile

• Excellent English communication skills (written and spoken).
• At least 1 year of e‑commerce or customer service experience (TikTok Shop experience preferred).
• Familiarity with order management systems (IMS) and online store platforms.
• Strong attention to detail, organization skills, and a proactive problem‑solving mindset.
• Enjoys working in a fast‑paced environment and being part of a collaborative team.

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off to take care of yourself.
• Comprehensive health and dental insurance or a monthly health stipend.
• Holiday bonuses.
• Fully remote work setup – no commuting.
• Opportunities for growth and advancement as the company expands.