Quality Trade & Complaints Specialist – West Region

About the role

Serve as the frontline technical representative for customers across Eastern Nigeria, providing technical complaint investigation, bakery support, quality auditing and customer relationship management to ensure optimal flour performance and protect brand reputation.

Key responsibilities

• Conduct field investigations and technical audits at customer bakeries, distribution outlets and trade locations.
• Diagnose flour and bakery performance issues, identify root causes and recommend corrective actions.
• Collect technical evidence, analyse findings and prepare detailed investigation reports.
• Supervise bakery trials to evaluate flour performance and support product optimisation.
• Manage customer complaints from receipt to resolution while ensuring compliance with company procedures.
• Coordinate product sampling and laboratory analysis to support investigations and technical assessments.

Required profile

• Strong understanding of flour functionality, baking processes and bakery performance evaluation.
• Excellent analytical and troubleshooting abilities to identify root causes of technical and quality issues.
• Ability to interpret laboratory results and translate findings into practical bakery solutions.
• Strong customer relationship management and stakeholder engagement skills.

Required skills

• Technical complaint investigation
• Quality auditing
• Laboratory analysis and product sampling
• Bakery performance evaluation and trial supervision