Night Shift Manager

About the role

HR Business Partner Solutions (HBPS) is recruiting a Night Shift Manager in Lagos, Marina, within the hospitality and hotel industry. The role oversees night-shift operations and coordinates the activities of Front Office, Housekeeping, Food & Beverage, Security and Maintenance.

Key responsibilities

• Oversee night-shift operations and coordinate Front Office, Housekeeping, Food & Beverage, Security and Maintenance activities.
• Handle guest complaints, special requests and service issues promptly and professionally.
• Supervise night-shift staff, monitor attendance and ensure compliance with hotel procedures.
• Oversee front desk transactions, billing, cash controls and night audit procedures, where applicable.
• Monitor hotel security, safety and facility conditions, escalating incidents and urgent maintenance issues.
• Prepare accurate shift reports covering occupancy, transactions, incidents and outstanding issues.
• Ensure proper handover of operational, financial and guest-related matters to the incoming management team.

Required profile

• HND in Hospitality Management, Hotel Management, Business Administration or a related field.
• 3-5 years of relevant hotel operations experience, including supervisory or management responsibilities.
• Previous experience as a Night Duty Manager, Duty Manager, Front Office Supervisor or similar is an advantage.
• Ability to work overnight, including weekends and public holidays.

Required skills

• Knowledge of front office procedures, hotel billing, cash controls and night audit processes.
• Proficiency in hotel management systems, POS and Microsoft Excel.
• Strong leadership, guest relations, problem-solving and reporting skills.