Hub Manager – Drive Growth and Profitability

About the role

The Hub Manager is the second‑layer leader responsible for launching new hubs/shops and steering them toward profitability. You will lead a cohort of Jaza stars, recruit and coach them, and ensure operational standards are met while expanding the customer base.

Key responsibilities

• Support hub growth by acquiring an average of 130 active customers per hub through door‑to‑door sales and targeted initiatives.
• Manage customer retention, drive membership renewals, and shift customers from pay‑per‑swap to membership models to achieve roughly $1 M monthly recurring revenue and >$2.8 ARPU.
• Own hub profitability, enforce compliance with pack loss and missing‑pack metrics, and coach Jaza stars on sales, customer service, and inventory management.
• Lead recruitment, interview, and training of new Jaza stars; attend hyper‑care meetings and provide action plans for hub growth.

Required profile

• Bachelor’s degree or equivalent in Sales, Administration, Marketing or related field.
• Minimum 5 years of experience in sales, customer relations, entrepreneurship or similar roles.
• Proven leadership experience managing or training teams.
• Strong communication, analytical and data‑driven decision‑making abilities.

Required skills

• Sales and sales management
• Customer acquisition and retention
• Marketing
• Stakeholder management
• Effective communication