Hub Manager – Drive Growth and Profitability

About the role

The Hub Manager leads the launch and expansion of new hubs/shops, ensuring they become profitable and serve an increasing customer base. You will coach and develop a team of Jaza stars, oversee recruitment, and drive sales and retention initiatives.

Key responsibilities

• Support hub growth by acquiring an average of 130 active customers per hub through door‑to‑door sales and community outreach.
• Manage customer retention, membership renewals and transition customers from pay‑per‑swap to membership models to achieve ~1 M monthly recurring revenue and >$2.8 ARPU.
• Own hub profitability, ensuring compliance with loss and missing‑pack metrics while balancing revenue generation.
• Coach Jaza stars on sales techniques, customer service standards, inventory management and compliance with SOPs.
• Lead recruitment, training and performance monitoring of Jaza stars, and report challenges to the regional coordinator.

Required profile

• Bachelor’s degree in Sales, Administration, Marketing or a related field.
• Minimum 5 years of experience in sales, customer relations, entrepreneurship or similar roles.
• Proven leadership experience managing or training teams.
• Strong communication, analytical and data‑driven decision‑making abilities.
• Passion for increasing energy access and women’s employment.

Required skills

• Sales and sales management
• Customer acquisition and retention
• Marketing
• Stakeholder management
• Effective communication