Hub Manager – Drive Growth and Profitability

About the role

The Hub Manager leads the second‑layer front‑line team, overseeing new hub launches and driving growth toward profitability. This role combines entrepreneurial thinking with strong operational standards to support Jaza stars and increase active customers.

Key responsibilities

• Lead customer acquisition initiatives to reach an average of 130 active customers per hub.
• Conduct door‑to‑door sales with Jaza stars and manage customer retention through proactive follow‑up.
• Increase monthly recurring revenue to approximately $1M and achieve an ARPU above $2.8.
• Own hub profitability, ensuring compliance with loss and missing‑pack metrics.
• Coach Jaza stars on sales techniques, customer service, and inventory management.
• Recruit, interview, train, and onboard new Jaza stars.
• Participate in hyper‑care meetings, provide action plans, and flag growth‑limiting issues.

Required profile

• Bachelor’s degree in sales, administration, marketing or a related field.
• Minimum 5 years of experience in sales, customer relations, entrepreneurship or similar roles.
• Proven leadership experience managing or training teams.
• Strong communication and interpersonal skills with diverse stakeholders.
• Data‑driven decision‑making ability.
• Commitment to the mission of expanding energy access and women’s employment.

Required skills

• Sales and sales management
• Customer acquisition and retention
• Marketing
• Stakeholder management
• Effective communication