Head, HR Operations

About the role

Pan-Atlantic University is recruiting a Head, HR Operations in Lagos. The role reports to the HR Director and leads the university's HR operations, employee relations, compliance and administrative services, providing reliable support to both academic and non-academic staff.

Key responsibilities

• Oversee reception, transport, drivers, employee correspondence and administrative services assigned to HR.
• Oversee employee records, HRIS, leave, HMO, pensions, insurance and other approved benefits administration.
• Lead HR Operations staff and set clear workflows, service standards and performance measures.
• Coordinate HR-related HSE matters with Facilities and Security, and support academic appointments with relevant University authorities.
• Oversee approved recruitment processes, employment documentation, joining formalities, probation, confirmations, renewals and exits.
• Validate authorised HR payroll inputs and coordinate with Finance while maintaining segregation of duties.
• Ensure implementation of employment policies, regulatory compliance, data protection and HR audit actions.
• Manage formal grievances, investigations and disciplinary procedures, escalating sensitive cases to the HR Director.
• Supervise HR reporting and workforce data quality, and support the HR Director's workforce planning decisions.

Required profile

• At least 10 years of progressive HR experience, including 4 years in a supervisory or leadership role.
• Strong experience in HR operations, employee relations and Nigerian employment compliance; higher education experience is an advantage.
• Bachelor's degree in Human Resources, Business Administration, Industrial Relations or a related field; postgraduate qualification is an advantage.
• Professional HR qualification or membership (CIPM, CIPD or SHRM) preferred.

Required skills

• HRIS, employee records, benefits administration and payroll controls.
• Sound judgement, discretion, integrity and conflict-resolution skills.
• Leadership, stakeholder engagement, communication and process-improvement skills.

Candidates apply by sending their CV and cover letter to the university's recruitment team, quoting the job title in the subject line; the application deadline is 5 November 2026.