General Manager - Luxury Hotel

About the role

Domeo Resources International (DRI), an HR and management consultancy based in Nigeria, is recruiting a General Manager for a superior luxury hotel located in Victoria Island, Lagos. The General Manager provides strategic leadership and overall operational oversight, covering all hotel departments including Front Office, Housekeeping, Food & Beverage, Kitchen Operations, Facilities, Security, Sales & Marketing, Finance and Human Resources.

Key responsibilities

• Provide overall leadership and direction, develop strategic plans and monitor market trends to drive growth and efficiency.
• Oversee daily operations across departments, ensure compliance with luxury hospitality standards and coordinate seamless guest experiences.
• Deliver world-class guest service, handle VIP guests and escalated complaints, and act on guest feedback.
• Manage operational budgets, forecasts and financial plans, and monitor revenue, occupancy, ADR and RevPAR.
• Work with Sales and Marketing to increase occupancy and revenue, build relationships with corporate clients and travel partners, and support promotional campaigns.
• Lead department heads and staff, support recruitment, training, succession planning and performance management.
• Ensure quality assurance, SOPs, grooming standards and brand standards are met, and conduct routine inspections.
• Ensure compliance with statutory regulations, health, safety, environmental and security procedures, and emergency response plans.
• Oversee maintenance of facilities and equipment, and prepare operational and financial reports for management and stakeholders.

Required profile

• Bachelor's degree or HND in Hospitality Management, Business Administration or a related discipline; a Master's degree is an added advantage.
• 8-10 years of experience in the hospitality industry, with at least 5-7 years in senior management within luxury hotels.
• Proven track record managing high-end or superior luxury hospitality operations.
• Professional hospitality certifications are an added advantage.

Required skills

• Leadership, strategic management and financial management.
• Deep knowledge of luxury hotel operations and hospitality standards.
• Business development, communication, negotiation and decision-making.
• Operational planning and organizational skills.