Front Desk Supervisor

About the role

Ellasot Consulting is hiring a Front Desk Supervisor in Port Harcourt, Rivers State. The supervisor oversees the daily work of front desk officers, ensures guests and visitors receive prompt and professional service, and keeps the reception area running smoothly.

Key responsibilities

• Supervise and coordinate the daily activities of front desk officers to ensure efficient service delivery.
• Ensure visitors, guests and customers receive prompt, courteous and professional attention.
• Monitor staff attendance, punctuality, appearance and compliance with company policies.
• Handle customer complaints and escalate complex issues to management when necessary.
• Oversee appointment scheduling, reservations, telephone calls and visitor registration.
• Maintain accurate front desk records, reports and correspondence.
• Coordinate with other departments to meet customer needs and resolve operational issues.
• Train, guide and support front desk staff to improve performance and service quality.
• Keep the reception area clean, organised and professionally presented.
• Monitor office supplies and front desk equipment, reporting maintenance needs when necessary.
• Prepare and submit regular reports on front desk activities, customer feedback and staff performance.
• Ensure compliance with company procedures, confidentiality requirements and customer service standards.

Required profile

• Minimum of an OND or HND in Business Administration, Hospitality Management, Office Technology Management or a related field.
• At least 2-3 years of experience in front desk operations, customer service or administration, preferably with supervisory experience.
• Excellent verbal and written communication skills.
• Strong leadership, interpersonal and organisational skills.
• Good problem-solving, conflict-resolution and decision-making abilities.
• Ability to manage multiple tasks and work under pressure; professional appearance and attention to detail.

Required skills

• Proficiency in Microsoft Office applications and relevant office management systems.
• Team supervision, customer service management and complaint handling.
• Administrative coordination, record-keeping and time management.