Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for parents, learners, visitors and vendors at Jewels Leading Lights Academy. This role ensures a welcoming, organized reception environment while providing accurate information and support across school operations.

Key responsibilities

• Welcome and attend to parents, learners, visitors and vendors, maintaining a professional reception area.
• Manage incoming calls, emails, messages and enquiries, providing accurate information about school programmes and policies.
• Handle visitor registration, access procedures and maintain visitor records.
• Serve as first‑level contact for parents, record complaints and enquiries, and resolve routine issues or escalate as needed.
• Support admissions enquiries, schedule appointments and assist with school events and administrative tasks.

Required profile

• Bachelor’s degree in Administration, Business, Education, Hospitality, Communication or related field.
• Minimum three years of front‑desk, customer service or school administration experience, preferably in an international or private school.
• Strong verbal and written communication skills and ability to maintain confidentiality.

Required skills

• Proficiency in Microsoft Office.
• Proficiency in Google Workspace.