Front Desk Manager

About the role

Ellasot Consulting is hiring a Front Desk Manager in Port Harcourt, Rivers State, within the hospitality and hotel sector. The role covers supervising front desk operations, managing guest services and leading the reception team. Only candidates living in Port Harcourt will be considered.

Key responsibilities

• Supervise and coordinate daily front desk and reception activities, ensuring professional and courteous service to guests and visitors.
• Oversee guest check-ins, check-outs, reservations and room allocation where applicable.
• Manage customer inquiries, complaints and special requests promptly.
• Train, supervise and evaluate front desk staff to maintain high service standards.
• Maintain accurate guest records, bookings and other documentation.
• Monitor billing, payments and cash-handling procedures for accuracy and accountability.
• Coordinate with housekeeping, maintenance, security and other departments.
• Prepare and submit front desk activity reports to management and keep the reception area clean and organised.
• Handle guest information confidentially, resolve operational challenges and escalate complex issues to management.

Required profile

• Minimum of an OND in Hospitality Management, Business Administration or a related field.
• Minimum of 2-3 years of relevant experience in front desk operations, customer service or hospitality management.
• Previous supervisory or team management experience is an advantage.
• Willingness to work shifts, weekends and public holidays when required.

Required skills

• Proficiency in Microsoft Office and familiarity with hotel management or reservation systems.
• Excellent communication, interpersonal and customer service skills.
• Good administrative, organisational and problem-solving abilities, with strong attention to detail.
• Ability to work under pressure and manage multiple tasks; leadership and conflict resolution.