Front Desk & Customer Service Officer

About the role

E-Terra Technologies Limited, which focuses on electronic waste management, recycling, resource recovery and environmental sustainability, is looking for a Front Desk and Customer Service Officer in Surulere, Lagos. The officer is the first point of contact for visitors, clients, business partners, vendors and employees, and is responsible for a professional reception, managing enquiries and providing administrative support.

Key responsibilities

• Welcome visitors, clients, consultants and vendors; identify them, note the purpose of their visit and notify the right people
• Maintain a neat reception area, an accurate visitor register and appointment schedules
• Handle enquiries by phone, email and in person, refer technical or commercial matters to the relevant teams and record complaints and feedback
• Manage incoming calls and the reception email inbox, taking messages and forwarding enquiries to the right departments
• Receive, sort and distribute correspondence and documents, assist with photocopying, scanning, filing and meeting arrangements
• Prepare daily, weekly or monthly reception and customer service reports and track outstanding complaints
• Direct prospective customers to the Sales and Marketing Department and gather customer feedback
• Comply with company policies, emergency procedures and data protection requirements, and report security issues and hazards

Required profile

• Minimum of an OND, HND or Bachelor's degree in Business Administration, Mass Communication, Public Relations, Office Technology and Management, Hospitality Management or another relevant discipline
• Preferred: 5 to 8 years of experience in a front desk, reception, customer service or administrative support role
• Professional certification in customer service, CRM, office administration or business communication is an added advantage
• Organised, courteous, customer-focused and able to handle multiple tasks while keeping confidential information secure

Required skills

• Excellent verbal and written communication and professional telephone etiquette
• Proficiency in Microsoft Office applications
• Ability to manage visitors, handle enquiries, maintain records and provide administrative support

Candidates apply by sending their CV to the employer's careers team, quoting the job title in the subject line, before the application closing date of 31 December 2026.