Facility & Operations Manager (Housekeeping)

About the role

A hotel in Port Harcourt, Rivers State is looking for a Facility & Operations Manager to oversee housekeeping and rooms operations. The role covers keeping public areas and guest rooms clean and presentable, supervising housekeeping staff, coordinating with the front desk and maintaining quality and cost standards.

Key responsibilities

• Maintain public areas and ensure guest rooms, corridors and offices meet cleanliness and presentation standards.
• Supervise, train, schedule and evaluate housekeeping staff, and prepare duty rosters based on occupancy.
• Inspect guest rooms and public areas regularly, and coordinate with the front desk on room status, arrivals and departures.
• Liaise with maintenance on repairs and defects, and monitor supplies, linen and cleaning equipment to prevent wastage.
• Handle guest complaints about cleanliness and comfort promptly, and set and enforce cleaning, laundry and room-preparation procedures.
• Monitor departmental expenses, ensure compliance with health, safety and hygiene regulations, and keep records of inspections, inventory and attendance.
• Support recruitment, onboarding and performance management of housekeeping staff, and prepare departmental reports.

Required profile

• HND or bachelor's degree in Hospitality Management, Hotel Management or a related field; equivalent experience may be considered.
• Proven experience in hotel housekeeping, rooms operations or hospitality management.
• Previous supervisory or managerial experience is an advantage.
• Flexibility to work shifts, weekends and public holidays.

Required skills

• Knowledge of housekeeping procedures, room inspection standards, laundry operations and inventory control.
• Familiarity with hotel property management systems and basic Microsoft Office.
• Strong leadership, communication, organisation and problem-solving skills, with attention to detail.