Digital Sales / Customer Success Specialist

About the role

eRecruiter is recruiting, on behalf of its client, a Digital Sales / Customer Success Specialist for a regional distributor of sanitary fittings, kitchen, tiles, doors and other interior solutions in Nigeria. The role helps build a digital product portfolio in terms of turnover, profitability and customer satisfaction, supports the sales team in maximising product penetration and positions the client to increase the number of users of its cloud platform.

Key responsibilities

• Help achieve sales and profitability targets.
• Support the sales force in pre-sales and sales activities, including product training on the digital offering.
• Organise and run seminars or webinars to promote the digital portfolio.
• Support customers in successful implementation through training and tutoring.
• Create customer case studies and best practices showing the value of the product for attraction, retention and secondary revenue.
• Provide reliable forecast and pipeline management.
• Monitor competitors on price and features and give proactive market feedback to HQ.
• Work with marketing and sales managers to define tailored solutions for each vertical market.
• Promote initiatives that maximise customer satisfaction and monitor discounts to protect profitability.
• Support product launches, promotions and commercial activities.

Required profile

• Bachelor's degree in STEM (Science, Technology, Engineering and Mathematics) and Economics.
• Experience in direct sales or business development, in sales support, consultancy or training.
• Experience in sales processes, business development and customer education.
• Membership in software companies, consultancies, services or electronics; consultative sales approach and long-term customer relationships.
• Fluent English (mandatory).

Required skills

• Training and education, marketing and market analysis.
• Time and project management, negotiation.
• Public speaking and social media and digital knowledge.
• Customer and process orientation, problem solving, result-driven, team player.