Customer Support
Jobberman · Abuja
Job description
About the role
This full-time Customer Support role delivers high-quality support across phone, email and live chat, helping members with account tasks and inquiries while keeping professional service standards. Accurate record-keeping and proactive follow-ups are key to resolving issues quickly and keeping customers satisfied.
Key responsibilities
- Handle incoming and outgoing communications by phone, email and live chat professionally.
- Give clear, step-by-step instructions so users can navigate the dashboard, set up their profiles and resolve general membership questions.
- Record every client interaction, issue and request accurately in the CRM or CSMS ticketing system.
- Follow up on unresolved matters to reach first-contact resolution.
Required profile
- Proven ability to handle diverse customer inquiries across different communication channels.
- Experience with accurate data entry and keeping detailed records in customer relationship management systems.
- A commitment to resolving issues promptly and achieving high client satisfaction.
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Published 1 day ago
Expires 1 month from now
10 views · 0 interested
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Jobberman
Abuja